Job 55561 - Payroll Processing Customer Service Representative, Lake Oswego, OR

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Job Details

Location: Lake Oswego, OR
Employment Type: Full-Time
Salary: Competitive

Job Description

Position Description: Customer Service Representatives are responsible for all aspects of payroll processing and customer service for our clients. As a member of our team your responsibilities will include, but are not limited to, providing ongoing resolution and product support to your assigned client base through superior customer service.

Essential Functions:

- Maintain a high rate of client retention through superior customer service.

- Assist assigned client base with all components related to payroll processing.

- Responsible for accurate and timely preparation and submission of payrolls.

- Trains clients to use web site and on-line payroll system including electronic. reports, general ledger interface and employee self-service when applicable.

- Partner with Sales team to meet and exceed customer expectations and requirements in regards to Payroll as well as HR products.

- Accurately researches and resolves client tax issues in a timely manner.

- Effectively works with peers in a team focused environment.

- Handles high volume of correspondence by telephone, email & fax.





- Experience in payroll and customer service with high-volume data entry.

- Excellent oral and written communication skills.

- Knowledge of Federal and multi-state payroll laws.

- Familiarity with multi-state payroll laws regarding taxes, garnishments, etc.

- Working knowledge of Microsoft Word, Excel, Outlook & Web Based Applications.

- Ability to work accurately with attention to detail and able to meet strict deadlines .

- Outstanding organization and multi-tasking skills.

- Great interpersonal skills.

- PayChoice Payroll Software experience a PLUS.

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