• Travel to customers' location to perform maintenance and repair of various products to ensure top product performance
• Conduct technical diagnosis and perform specialized repairs on a variety of appliances manufactured by LG, Whirlpool, Kitchen Aid, Amana, Frigidaire, JennAire, Electrolux, and others.
• Assess the nature of the problem and make decisions to repair the product and/or replace parts
• Prescreen service calls by contacting customer via telephone and obtaining necessary information to help diagnose problem and procure the correct part( s) prior to arriving at customer's home
• Responsible for meeting customer satisfaction measurements, minimizing average on-site response time, and keeping open and accurate communication regarding service delays
• Communicate with associate technicians for support and opinions on challenging symptoms and repairs as needed
• Provide top quality service and work directly with customers in a professional manner
• Provide technical advice, training, and assistance to customers on the operation of products
• Maintain service related activities such as arrival, departure, and status updates utilizing tablet computer furnished by the company
• Maintain an organized company work vehicle and manage tools, inventory of parts with

                accurate records of parts used, exchanged, and communicate when replenishment parts are needed

• Process any required paperwork and data entry upon completion of each job
• Minimum 2 years experience repairing Major Appliances
• Possess appropriate EPA Certification or have the ability acquire it within 90 days of employment (On-Line, Open Book test)
• Experience in the use of electronic and appliance or refrigeration tools and diagnostic test equipment
• Ability to navigate multiple web sites and portals for research including diagnostic and part identification purposes
• Strong customer service, communication, and organizational skills
• Ability to work independently with minimal supervision
• Valid Driver's License with a clean driving record
• Ability to work a flexible schedule based on business needs
• Ability to pass Criminal Background Check and Drug Test
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 100 pounds unassisted