Location:
Gurnee, IL
Employment Type:
Full-Time
Salary:
Competitive
Job Description
Position Summary: Responsible for servicing the needs of Pro/Data Payroll Services customer base. This position requires a minimum of 2 years customer service, payroll and/or tax experience. Familiarity with Evolution and SaasHR payroll platforms would be helpful. Experience with Microsoft Outlook, Excel and Word necessary. FPC certification.
Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned as the business structure of Pro/Data Payroll Services evolves.
Main Goal – Provide superior customer service and support to all Pro/Data customers.
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Submits payroll information provided by clients via PC data transmission, Tele-data phone submission, and FAX transmission. Reviews data, balances totals where applicable and in general makes every effort possible to assure the creation of a perfect payroll each and every time.
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Maintain CRM client database. This will consist of logging client questions or concerns and detailed resolution.
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Assist in researching and resolving client/system problems.
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Maintains a high level of client retention though delivery of superior quality service
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Assists with the packaging and preparation of checks and reports so that the package is ready for the appropriate delivery service and method.
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Responsible for keeping current with periodicals and public forums available for the dissemination of information to payroll community.
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Assists with the installation and conversion of new accounts to products and services offered by Pro/Data Payroll Services.
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Responsible for keying all product-related information necessary for maintaining accurate and complete client files.
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Responsible for keeping abreast of the payroll and human resource processing systems employed by Pro/Data.
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Responsible for keeping abreast of changes to payroll, wage and tax laws and corresponding with federal, state and local tax agencies on behalf of clients in problem and dispute situations.
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Participates and is available to help conduct internal training sessions.
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Completes assigned individual training assignments issued by Customer Service Manager or Upper Management.
Requirements
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Associates Degree with two years of customer service experience.
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FPC Certification required
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Experience with payroll, tax or human resource disciplines.
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Detail-oriented, excellent documentation and follow-through skills
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Strong computer skills; Proficiency with Windows and Microsoft Office Suite required and the ability to to type 55wpm.
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Excellent interpersonal and problem-solving skills
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Must be dependable, detail oriented and very organized
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Excellent verbal & written communication skills
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Ability and initiative to work independently without direct supervision
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Professionalism in working with all levels of employees and management