PROGRESSIVE HOME HEALTH SVCS.

Job 146335 - Home Care Coordinators
New York, NY

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Location: New York, NY
Employment Type: Full-Time
Salary: $34,125.00 - $37,000.00

Job Description

We are a licensed Home Care agency actively seeking professionals to fill openings on our Coordination team.  There are currently positions that require bilingual Spanish/English as well as positions requiring multi-lingual Chinese (Cantonese, Mandarin and Taishanese).

 

Please note that the full-time schedule for this position is Monday through Friday with flexibility during the hours of 8a-6p.

 

The Coordinators ensure continuous quality home care services for the clients through supervision of Home Health Aides who have fulfilled all necessary contractual and regulatory requirements.  Coordinators ensure that Home Health Aides are properly instructed about the specific needs of the client and that services are provided as prescribed by the client’s Plan of Care. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

1.      Ensure that clients receive continuous home care services through the supervision of aides.

2.      Review and follow-up throughout the day on all messages distributed to ensure that any issues or problems are resolved in a timely manner.

3.      Reinforce established policies and procedures with the aide and implement disciplinary procedures as necessary.

4.      Apply corrective action upon identification of aide’s problematic issues related to the quality of care using the disciplinary matrix as a guideline.

5.      Contact clients, contractual case managers and aides to resolve or mediate issues.

6.      Effectively communicate and document all case related changes, incidents and issues, ensuring that colleagues, supervisors, clinicians and other departments, as applicable, are kept informed.

7.      Maintain an open line of communication with the Nursing Area to ensure that all-clinical services and needs are met.

8.      Work with other staff to resolve aide’s attendance issues and problem-solve on assignments or replacements of aides to ensure that clients receive continuous home care services.

9.      In conjunction with Records Department, work to ensure that aides comply with regulations and compliance requirements, i.e. in-service training, (State, Federal and contractual regulations) and annual drug screening etc.

10.     Work with Incidents Department on complaints in accordance with established policies.

11.     Adhere to the time schedules and paperwork with the Payroll, Billing, OPS and Records Departments.

12.     Establish and maintain accurate reports (i.e. availability, weekend and holiday on-call).

13.     Provide after-hours emergency on-call coverage as scheduled.

14.     Ensure that all clients and aides information are kept confidential.

15.     Participate in staff meetings and planning sessions as directed by Coordination Supervisor.

16.     Maintain a professional working atmosphere and ensure that clients and aides are treated in a courteous and respectful manner.

17.     Must be punctual and ready to work at the assigned start time.

18.     Follow office procedures such as contacting the office if planning to be late or absent, and informing supervisor of all issues, whether current or pending.

19.     All other duties as assigned by the Coordination Supervisor and/or the Area Administrator/Vice President.

Requirements

QUALIFICATIONS:

Associates Degree required, Bachelors Degree preferred

Must be fluent in English  and Spanish OR in Chinese (Cantonese,Taishanese and Mandarin).

Minimum 2 years general office experience, prior healthcare/customer service experience preferred -- Internships/Positions held with attending school - ok

Must be available to work Monday through Friday between the hours of 8 am and 6 pm.  

Must be available to work 3 weekends/2 holidays throughout the year

Excellent communication, analytical, negotiation and interpersonal skills

Must be accurate and have high attention to detail

Must have strong computer skills including hands-on experience using Microsoft Office Suite

 PHYSICAL DEMANDS:

 

1.    The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2.    While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers, handle or feel, and to talk and/ or listen on the telephone and in person. The employee is occasionally required to reach with hands and arms.

3.    The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

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